Cancellation and Refunds

Last updated: 5 August 2026

Before anything else: you don't have to pay to try it

The Snugport panel is free and complete. Snugport Sync is the only paid part, and it does one thing: it keeps your panel in step across your devices. You can use everything else for as long as you like before deciding whether that is worth paying for.

How to cancel

Inside the panel: Settings → Sync → Manage subscription. That opens your own billing portal, where cancelling takes one click. There is no form to fill in, no email to send and nobody who will try to talk you out of it.

If you cannot reach the portal for any reason, write to support@snugport.app and we will cancel it for you.

What happens when you cancel

• Your subscription stays active until the end of the period you have already paid for. It simply does not renew.
• After that, your local panel keeps working exactly as before, with all your data in it. Nothing is deleted, hidden or limited.
• Your cloud copy remains available for you to download and to delete. What stops is uploading new changes.
• You can export everything to a JSON file at any moment, before or after cancelling.

Right of withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason.

Because Snugport Sync starts working immediately, you are asked at checkout to request that immediate performance. Under EU consumer law that request can mean losing the right of withdrawal once the service has been fully provided. We do not rely on that. If you cancel within 14 days of a payment, write to us and we will refund it in full — for the first payment of a new subscription and for a renewal alike.

Refunds beyond 14 days

• Monthly plan: cancelling stops the next charge. We do not normally refund a month already in progress.
• Annual plan: if you cancel partway through the year, ask us. We will normally refund the unused whole months.
• If the service does not work as described, or is unavailable for a prolonged period, you are entitled to a refund and we will issue one. That is not a favour, it is the law.
• If we discontinue Snugport Sync, we refund the unused part of any prepaid period.

How refunds are made

Refunds go back to the same payment method used for the purchase, via Stripe, and normally appear within 5 to 10 business days depending on your bank. We do not charge any fee for issuing a refund. Any VAT charged is refunded with it.

How to ask

Email support@snugport.app from the address on your account, telling us what you want refunded. You do not need to explain why. We aim to answer within 2 business days.

Deleting your account

Cancelling a subscription and deleting an account are different things. Cancelling stops the billing; deleting the account removes your cloud copy and your credentials from our systems entirely. Both are done from within the panel, and deleting is permanent — export first if you want to keep a copy.